Latest

Jul
13
A collage of a to-do list and the State of Liberty is imposed on a purple background to denote this week's newsletter topics

Opsy #29: The curvy path into ops leadership (and an IRL meetup!)

This week, we're talking about paths to the COO role and making plans to meet up IRL (!!) in NYC.
1 min read
Jul
12
A new path to COO

A new path to COO

Hiring senior People leaders into COO positions is a smart move for businesses and something which has taken way too long to become the norm.
8 min read
Jul
06
Episode 9: Compliance

Episode 9: Compliance

Compliance may not be the first thing to come to mind when you think of super exciting, in-demand ops specialities... but today's podcast may change your mind!
37 min read
Jun
29
A screenshot of a Zoom call with 23 smiling faces from our most recent virtual meetup

Opsy #28: Scaling great customer support

How to scale excellent customer support, and a few other resources.
1 min read
Jun
28
An old-school silver microphone is imposed on a purple background

A crash course in Support Excellence (SX)

CX Advisor Oleg Krasnov shares his approach to excellent customer support in the face of massive growth.
14 min read
Jun
22
A sandwich chalkboard is imposed on a blue background. It reads, "Grow your network with us!"

Opsy #27: Getting together

Did you hear? We're hosting our Summer Meetup this Friday. ✨
2 min read
Jun
15
A small desk calendar is imposed on a purple background

Opsy #26: Like networking, but more fun

Summer is here! And so is our next meetup.
2 min read
Jun
08
Opsy #25: A mountain of resources

Opsy #25: A mountain of resources

Another week, another mountain of cool stuff to learn about Design Ops! ⛰️
1 min read
Jun
07
Opsy Guide to Design Operations

Opsy Guide to Design Operations

Find out the essentials and get insights from the experts
12 min read
Jun
01
Episode 8: Design Operations

Episode 8: Design Operations

We're talking about design operations with Dominique Ward from Atlassian.
27 min read