lightning talk
A crash course in Support Excellence (SX)
CX Advisor Oleg Krasnov shares his approach to excellent customer support in the face of massive growth.
Latest
newsletter
Opsy #27: Getting together
Did you hear? We're hosting our Summer Meetup this Friday. ✨
newsletter
Opsy #26: Like networking, but more fun
Summer is here! And so is our next meetup.
newsletter
Opsy #25: A mountain of resources
Another week, another mountain of cool stuff to learn about Design Ops! ⛰️
career
Opsy Guide to Design Operations
Find out the essentials and get insights from the experts
podcast
Episode 8: Design Operations
We're talking about design operations with Dominique Ward from Atlassian.
newsletter
Opsy #24: Scalable onboarding & ops leadership
I still remember the first time I onboarded a remote team member. It was 2015, I had just joined my first startup, and... y'all, it was bad.
newsletter
Opsy #23: Every question you have about ops leadership, answered
Operations leaders are a crucial part of any successful business, but they come in a whole host of shapes and sizes. There are Directors, VPs, COOs, and another half-dozen titles that all seem to translate to “most senior ops person at the company,” yet have different responsibilities. The scope of
career
Opsy Guide to Ops Leadership
What roles are out there, who does what, and how to get there.
newsletter
Opsy #22: What sticker would you stick first?
If you've been thinking about making a move, we've got the advice you need to hear.
podcast
Episode 7: Strategic leadership
How to strategically approach your career growth like, well, an ops person.
newsletter
Opsy #21: Making the most of communities
Kelli here, jumping in for Caro this week. You might not know that, besides sending this newsletter and hosting some magical Zoom meetups, Opsy also has a great Slack community included in its Founding Membership. I'm part of plenty of virtual groups, but the Opsy Slack has been