Opsy #29: The curvy path into ops leadership (and an IRL meetup!)
This week, we're talking about paths to the COO role and making plans to meet up IRL (!!) in NYC.
Episode 9: Compliance
Compliance may not be the first thing to come to mind when you think of super exciting, in-demand ops specialities... but today's podcast may change your mind!
Opsy #28: Scaling great customer support
How to scale excellent customer support, and a few other resources.
A crash course in Support Excellence (SX)
CX Advisor Oleg Krasnov shares his approach to excellent customer support in the face of massive growth.
Opsy #27: Getting together
Did you hear? We're hosting our Summer Meetup this Friday. ✨
Opsy #26: Like networking, but more fun
Summer is here! And so is our next meetup.
Opsy #25: A mountain of resources
Another week, another mountain of cool stuff to learn about Design Ops! ⛰️
Episode 8: Design Operations
We're talking about design operations with Dominique Ward from Atlassian.
Opsy #24: Scalable onboarding & ops leadership
I still remember the first time I onboarded a remote team member. It was 2015, I had just joined my first startup, and... y'all, it was bad.
Opsy #23: Every question you have about ops leadership, answered
Operations leaders are a crucial part of any successful business, but they come
in a whole host of shapes and
